Shipping policy

Shipping

 
  1. All shipping rates are weight-based and depend on the shipping option selected at checkout. All orders will be shipped within 2 business days of order placement unless the product is out of stock, subject to an existing lead time, affected by inventory or fulfillment delays, or shipping operations are closed. Orders placed after 12:00 PM Pacific Time will be processed the following business day.* Shipping timelines are estimates and may change depending on product availability, warehouse operations, carrier delays, holidays, weather, customs processing, or other factors outside of ROBOTIS’ control.*
  2. ROBOTIS does not normally process same-day shipments. For emergency rush orders requiring same-day processing and shipping, a $75 rush processing fee will apply.**
  3. The ROBOTIS.US online shop ships to all locations in North, Central, and South America.***
  4. For all international shipments, insurance is required and will be included in the shipping cost. For domestic shipments, ROBOTIS may require a signature on delivery.
  5. Available shipping carriers include FedEx, UPS, and USPS. Please contact america@robotis.com if you wish to use a different carrier. Please note that ROBOTIS may not be able to accommodate all carrier requests.
  6. ROBOTIS will not be responsible for any loss or damage to the shipment once the shipment has been transferred to the carrier.
  7. The Order Comments section at checkout is not for special delivery instructions or carrier requests. Shipping carriers do not have access to these notes and cannot accommodate requests entered there. This field is intended for internal purposes, such as purchase order numbers.
  8. ROBOTIS and its warehouse will be closed on all U.S. national holidays unless otherwise noted. Orders placed on or before those dates will be fulfilled on the next available business day.
  9. ROBOTIS cannot ship to P.O. Boxes. If your shipping address is a P.O. Box, you will be contacted to provide a valid delivery address.
  10. ROBOTIS ships orders on business days only. Saturday delivery requires additional steps, written confirmation from ROBOTIS, and a weekend delivery fee based on shipment weight and shipping location. Overnight orders placed on Fridays, or after 12:00 PM Pacific Time on Thursdays, should be expected to arrive on Monday unless Saturday delivery has been confirmed in writing by ROBOTIS.
  11. ROBOTIS is not responsible for shipping charge refunds if a shipment arrives later than the selected carrier service, including 2-Day, 3-Day, or Overnight Shipping. Delivery delays may be caused by weather, safety protocols, carrier capacity, customs review, or other carrier-related factors. Any late-delivery dispute or service guarantee claim must be handled directly with the shipping carrier.
  12. If a package is returned to ROBOTIS due to buyer error, or undeliverability, buyer will be responsible for the return shipping fee & re-shipping fee.

To add insurance to a domestic order, request special shipping support, or ask shipping-related questions before placing an order, please contact america@robotis.com.

*Business days are Monday through Friday, excluding U.S. national holidays. For orders placed on Friday, the next business day is normally the following Monday unless that Monday is a U.S. national holiday.

**If your order is urgent, please contact ROBOTIS as soon as possible by phone at 949-377-0377 ext. 1 or by email at america@robotis.com. ROBOTIS cannot guarantee that all rush requests can be accommodated, but our team will do its best to assist.

***For all international shipments outside the contiguous United States, the customer is responsible for all customs, duties, import taxes, brokerage fees, and related charges.